Delivery and Refund Policy

Thank you for choosing starcitizenauec. We strive to provide a seamless and secure delivery process for your purchased items. Additionally, we understand the importance of customer satisfaction, and we have policies in place to address any issues that may arise.

Delivery Methods

Face-to-Face Trade: We will arrange a specific time and location within the game to trade items with you directly. The estimated trading time for this method is between 5 minutes and 1 hour.

In-game Mail: Once we receive your game ID and server information, we will use the in-game mail system to deliver the item to you. The estimated trading time for this method is between 5 minutes and 20 minutes.

Auction House Trade: You will need to list a specific in-game item on the auction house at the agreed-upon sellout price. We will purchase the item using game currency within a specified time frame. The estimated trading time for this method is between 5 minutes and 2 hours.

Please note that these estimated trading times are provided as guidelines, and actual delivery times may vary depending on various factors such as availability, server conditions, and communication between parties.

Refund and Exchange Policy

We aim to ensure your satisfaction with our services. Please review the following refund and exchange policies:

Cancellation and Full Refund: You have the right to cancel your order before delivery and receive a full refund. If you choose to cancel, please contact us as soon as possible to initiate the cancellation process.

No Refunds After Order Completion: Once the order has been completed and the items delivered, refunds are not accepted unless there is an issue with the product delivered.

Exchange or Refund for Incorrect Items: If the items delivered to you do not match what you ordered, please contact us within 24 hours. We will promptly handle the situation and provide an exchange or refund as appropriate.

We strive to address any concerns or issues promptly and aim to deliver exceptional customer service. Should you have any questions, requests, or require further assistance, please reach out to our customer support team at starcitizenauec.

Thank you for choosing starcitizenauec. We appreciate your trust and look forward to providing you with excellent service.