How To Refund & Exchange?

Refund Policy
Thank you for choosing starcitizenauec. We aim to provide you with the best shopping experience possible. If, for any reason, you are not entirely satisfied with your purchase, we offer a refund policy to ensure your satisfaction.

Eligibility for Refunds and Exchanges
Uncompleted Orders: You have the right to request a refund at any time before your order is completed. We understand that circumstances may change, and we are here to support you in making the right decision for your gaming needs.

Inability to Complete Order: If, for any reason, we are unable to fulfill your order, you are entitled to a full refund. We strive to deliver exceptional service, but in rare instances where unforeseen circumstances arise, we will ensure you receive a prompt refund.

Incorrect Order Information: As we primarily deal with digital products, it is essential to provide accurate order information. In cases where you have provided incorrect information resulting in the delivery of items, we generally do not offer refunds. To avoid such issues, please notify us immediately should you discover any inaccuracies in your order details.

Refund Process
Initiate Refund Request: To initiate a refund or exchange, please contact our customer support team as soon as possible. Provide relevant details and reasons for your refund request.

Refund Confirmation: Upon approval of your refund request, we will proceed with the refund process. Refunds are typically completed within 1-3 working days. Please note that the specific time for payment to reflect in your account may vary depending on your bank's processing times.

Contact Us
If you have any questions, concerns, or need assistance with refunds or exchanges, please reach out to our customer support team at [contact information]. We are here to help and ensure your satisfaction with our products and services.

At starcitizenauec, we value your trust and aim to provide transparent and fair policies to deliver an exceptional shopping experience.