FAQ

Q: What if I need a refund？

Uncompleted Orders: You have the right to request a refund at any time before your order is completed. Inability to Complete Order: If, for any reason, we are unable to fulfill your order, you are entitled to a full refund. Incorrect Order Information: As we primarily deal with digital products, it is essential to provide accurate order information. In cases where you have provided incorrect information resulting in the delivery of items, we generally do not offer refunds. Refunds are generally completed within 1-3 working days, and the specific time for payment depends on your bank.

Question 1

Are our transactions legal?

Accepted Answer

We have been in the game industry for 15 years and have a group of professional suppliers and employees who earn virtual currency through their handiwork.

Question 2

How long does it take to receive an order?

Accepted Answer

All our orders will be completed within 30 minutes. If you encounter too many orders or updates in the game, your order will be delayed to 1-2hours.Specifically, you can contact us by email

Question 3

What if I need a refund？

Accepted Answer

Uncompleted Orders: You have the right to request a refund at any time before your order is completed.

Inability to Complete Order: If, for any reason, we are unable to fulfill your order, you are entitled to a full refund.

Incorrect Order Information: As we primarily deal with digital products, it is essential to provide accurate order information. In cases where you have provided incorrect information resulting in the delivery of items, we generally do not offer refunds.

Refunds are generally completed within 1-3 working days, and the specific time for payment depends on your bank.

Question 4

How to Buy Star Citizen AUEC?

Accepted Answer

Select your required amount of Star Citizen aUEC
Click the "Add to Cart" or "Buy Now" button
Follow the order requirements as prompted: fill in the "role name" and "RSI handle"
Clicking "Buy Now" again will bring up the contact page where you must fill in your contact information.
Finally, selecting the method of payment and pressing “Proceed to Checkout” will place your order.

In case you are having difficulty, you can contact the Live Chat or you can also email Support@starcitizenauec.COM